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How to Retrieve Your KRA PIN in Kenya

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Losing access to your KRA PIN can be stressful, especially when you need it for filing tax returns, job applications, or opening a bank account. Luckily,…

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Losing access to your KRA PIN can be stressful, especially when you need it for filing tax returns, job applications, or opening a bank account. Luckily, the Kenya Revenue Authority (KRA) offers simple ways to retrieve your PIN online. This blog will guide you step-by-step on how to retrieve your KRA PIN using the iTax system, your email, or through a registered tax agent.

What is a KRA PIN?

A KRA PIN is a Personal Identification Number issued by the Kenya Revenue Authority. It is a unique identifier used for tax purposes, business registration, and other legal transactions in Kenya.

Why You Might Need to Retrieve Your KRA PIN

You may need to retrieve your PIN if:

  • You misplaced or lost the original copy
  • You don’t remember the email address used during registration
  • Your iTax account is inaccessible

Step-by-Step Guide to Retrieve Your KRA PIN

  1. Retrieve KRA PIN via Email

If you registered for a KRA PIN and still have access to the email used:

  1. Search your inbox for “KRA PIN Certificate” or “iTax”
  2. The certificate is usually attached as a PDF
  3. Download and print for use

Tip: Check your spam or junk folder just in case!

  1. Retrieve KRA PIN Using iTax Portal

If you’ve forgotten your PIN but remember your iTax credentials:

  1. Go to the iTax Portal
  2. Click on “Forgot Password/Unlock Account”
  3. Enter your email or KRA PIN (if partially remembered)
  4. A reset link will be sent to your email
  5. After login, go to “Registration” > “Reprint PIN Certificate”
  6. Download your certificate
  1. Retrieve KRA PIN Through a Registered Tax Agent

If you cannot access your email or iTax portal:

  1. Contact a KRA-registered tax agent
  2. Provide a copy of your national ID and a signed request
  3. The agent can submit a formal request to KRA on your behalf
  4. Your PIN certificate will be retrieved within a few days

What If You Still Can’t Retrieve Your KRA PIN?

In some cases, you may need to visit a KRA Huduma Centre in person. Carry:

  • Original National ID or Passport
  • Any previous communication with KRA (if available)

Conculusion

Retrieving your KRA PIN in Kenya is simple if you know where to look. Whether through your email, iTax portal, or a licensed tax agent, you can easily recover your PIN and stay compliant with KRA requirements.

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